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Contracts Center

Here you will find our customer agreements, terms of use, and policies for PROS subscription and professional service offerings. When referenced in a specific order or statement of work, these agreements, terms, and policies will form the basis of your contractual relationship with PROS. 

Customer Agreements & Terms

Master Subscription Agreement (including Professional Services Supplement)

Product-Specific Terms
Smart Configure Price Quote and Smart Price Optimization & Management

airTRFX Product Configuration Options

airModules Product Configuration Options

airSEM Product Configuration Options

airWIRE Product Configuration Options

DataCore Product Configuration Options

Security Exhibit

Acceptable Use Policy


Summary of the PROS Terms & Conditions

Customer Privacy Terms

PROS Customer Global DPA

DPA Annex 1 (Categories of Personal Data)

Controller to Processor SCCs (including U.K. and Swiss Addendums)

Subprocessor List

Privacy Policy

Cookie Policy

Support & Service Level Agreement

Production Support & Service Level Agreement
Business Continuity Plan Summary
Legacy Versions

Knowledge Center

FAQ: Subscription Agreement & Contracting Process

FAQ: PROS Connect

FAQ: PROS AI

PROS Connect Infosheet

Export Control Compliance

PROS Code of Conduct

PROS ESG

PROS External Vulnerability Disclosure Policy

If you require an earlier version of any agreement or policy please contact legal@pros.com.